Refund Policy

Refund Policy for Zenvirastores

Thank you for shopping with zenvirastores. We value your satisfaction and want you to have a smooth shopping experience. Please review our refund and return policy below.

Returns

We accept returns within 2 days of receiving your order.

To be eligible for a return:

  • The item must be unused, unworn, and in its original condition.

  • The item must be returned in the original packaging.

  • Proof of purchase or order confirmation is required.

Certain items may not be eligible for return, including:

  • Sale or clearance items

  • Gift cards

  • Personalized or custom-made products

  • Perishable goods

  • Digital products or downloadable items

Refunds

Once we receive and inspect your returned item, we will notify you regarding the status of your refund.

If approved:

  • Refunds will be issued to your original payment method.

  • Processing times may vary depending on your payment provider.

  • Shipping fees are non-refundable unless the return is due to our error.

If your refund is delayed, please first check with your bank or payment provider.

Exchanges

We only replace items if they are defective, damaged, or incorrect.

If you need an exchange, contact us at:

Email: skyniraofficial@gmail.com

Damaged or Incorrect Orders

If your order arrives damaged, defective, or incorrect, please contact us within 2 days of delivery with:

  • Your order number

  • Photos of the item and packaging

  • A description of the issue

We will work to resolve the issue as quickly as possible.

Return Shipping

Customers are responsible for return shipping costs unless:

  • The item was defective

  • The wrong product was sent

  • The item arrived damaged

We recommend using a trackable shipping service for returns.

Non-Returnable Items

The following items cannot be returned or refunded:

  • Gift cards

  • Downloadable software or digital products

  • Personal care items

  • Custom or personalized products

  • Final sale items

Order Cancellations

Orders may only be canceled before they are processed or shipped.

To request a cancellation, contact us immediately at:

Email:skyniraofficial@gmail.com

Contact Us

If you have any questions about this Refund Policy, please contact us:

[Your Store Name]
Email: skyniraofficial@gmail.com
Phone: +923444596312
Address:Najaf Iraq