FAQ

Frequently Asked Questions (FAQ)

Orders

How do I place an order? Simply browse our collections, add your favorite items to the cart, and complete checkout. You'll receive an order confirmation via email once your payment is successful.

Can I change or cancel my order after placing it? If you need to change or cancel your order, please contact us within 12 hours of placing it. Once an order has been processed for shipping, we may not be able to make changes.

How do I know if my order was successful? You'll receive a confirmation email/message right after checkout. If you don't see it, please check your spam folder or contact us to confirm.

Shipping & Delivery

How long does shipping take? Orders are processed within 1–3 business days, and delivery typically takes 7–20 business days depending on your location. For more details, check our Shipping Policy.

How can I track my order? Once your order ships, you'll receive a tracking number via email/message so you can follow its journey.

Do you ship internationally? Yes, we ship to multiple countries. Shipping times may vary based on your location.

Why is my order taking longer than expected? Since items are shipped from international warehouses, delays can occasionally happen due to customs, courier handling, or high-demand periods. If your order is significantly delayed, please reach out and we'll help track it down.

Returns & Refunds

What is your return/refund policy? Please refer to our Refund Policy page for full details on returns, exchanges, and refunds.

My item arrived damaged/wrong — what do I do? We're sorry to hear that! Please contact us with your order number and a photo of the item, and we'll sort it out for you right away.